See the official HS2 Complaints procedure page for full details, and a description of their escalation procedures.

Options include

• By Email to the HS2 helpdesk - with cc: to HS2Watch, & Luke Nippon, our local Community Engagement manager
• By phone - 08081 434 434 (but the helpdesk team are unable to transfer calls internally to HS2 Ltd members of staff.)

HS2 Ltd will need you to give as much information as possible about your issue, including:

• your full name, address and contact number
• details of your problem, what you would like to happen and the name of the person you spoke to first
• copies of any correspondence relating to your complaint or any other evidence you would like us to consider